Política de reembolso
We stand behind the quality of our tweezers and want our customers to be completely satisfied. Please read the following policy carefully before making a purchase.
Eligibility for Returns & Refunds
We accept returns and issue refunds only under the following conditions:
- Arrived Damaged — If your Hairclips arrive broken, bent, or defective due to shipping or manufacturing, you are eligible for a full refund or replacement. You must contact us within 3 business days of receiving your order and provide photo evidence of the damage.
- Defective Within 15 Days — If your Hairclips break or become defective through normal use within 15 days of the delivery date, you are eligible for a refund or replacement. Items damaged due to misuse, drops, or improper care do not qualify.
How to Request a Refund
To initiate a return, please contact us at nahre@gmail.com with:
- Your order number
- A description of the issue
- Clear photos of the damaged item
Important Notes
- Returns are not accepted for change of mind, incorrect size selection, or damage caused by misuse.
- Refunds will be processed within 5–7 business days after we receive and review your request.
- Shipping costs for returns may be covered by us in the case of damaged or defective items.